Shipping Policy

SHIPPING POLICY

DELIVERY AREA

We currently ship to Germany only. Orders with a delivery address outside Germany cannot be accepted.

SHIPPING OPTIONS

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: free
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: 2.95 EUR
Delivery time: 3 to 5 business days
Your parcel is insured against loss and damage during transport.

All prices include VAT. As we ship within the European Union, there are no customs duties or additional import taxes.

ORDER PROCESSING

Orders are processed on business days, Monday to Friday. Weekends and public holidays are not business days.

Delivery times are estimates. In rare cases, for example during busy sale periods, public holidays or due to delays by the shipping company, delivery may take a little longer. If your order is delayed, we will let you know.

ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation by email. As soon as your parcel leaves us, we will send you a shipping confirmation with a tracking number so you can follow your delivery.

DELIVERY ADDRESS

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@mesaaxis.com with your order number. Once a parcel has been shipped, we can no longer guarantee changes to the address.

If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you to arrange a new delivery.

DAMAGED OR MISSING PARCELS

If your parcel arrives damaged, please take a photo of the packaging and the products and contact us within a few days at info@mesaaxis.com. If your parcel has not arrived within the expected delivery time, please also let us know and we will look into it with the shipping company.

Your statutory rights as a consumer are not affected.

CANCELLING AN ORDER

If you would like to cancel your order, please contact us as quickly as possible. If your order has not been shipped yet, we will cancel it and refund you in full. If it has already been shipped, you can use your right of withdrawal as described in our Returns and Refunds Policy.

CONTACT

If you have any questions about shipping, we are happy to help.

Email: info@mesaaxis.com
Phone: +49 1521 6045254